Quality and Customer Satisfaction
The statistics speak for themselves: when replying to our Customer Satisfaction Surveys, our customers state that we are improving year on year. Our Audit results are consistently encouraging.
LOGISTICS
ACE delivers quality products around the world.
Getting a full order to a customer on the right day on the other side of the world takes focus and dedication. Especially when sometimes working the challenging lead times from outside suppliers.
Nevertheless, we consistently hit the OTIF targets set by our customers.
Our customers tell us they are pleased with the service we provide to them and that our Customer Services Team communicates often and efficiently when turning around an order.
A HAPPY CUSTOMER IS THE BEST CUSTOMER
QUALITY
Our quality system ensures that you always receive the right product to the right specification. And our high-tech, fully equipped laboratory is manned by years of experience and knowhow that ensure you get the quality you deserve.
We pride ourselves on the fact that in the case something does go wrong, we respond in a timely manner and assure you that we care. In-depth analysis of an issue allows us to get to the root cause and to put the right corrective actions in place. This sometimes takes time. And sometimes not. Either way, we want you to be 100% happy with the outcome.
WE ENCOURAGE HONEST FEEDBACK ON OUR QUALITY!
Innovation
ACE is continually innovating not only in new products and raw materials, but also in the way it goes about its daily business
PROJECTS
Our innovation projects span a spectrum of opportunities.
- New complementary range of products to increase flexibility and choice
- Customer specific individual product innovations
- Continual cost alignment to meet market demands
- Removing glue (hotmelt) from laminates
- Reducing the number of steps it takes to make an already complex product
- Leveraging Operational Excellence to improve Health and Safety practices in our workplace
PILOT LINE
Our pilot line is a Mini-Me version of our industrial extrusion lines.
It makes life so much easier when matching to a particular colour that our customer requires, or when testing the latest raw materials on the market. Or to fine-tuning a customer specification – or to working with a new nonwoven source.
We provide little hand samples so that our customers get a first glance of what is to come when we scale up to industrial trials. It saves time and money and helps us to get new product to market quickly.
GETTING THE BEST CHANCES
Reach and Regulatory
Fact: We live in a regulated world
Fact: Consumers want to know what is what in the products they buy
Fact: Chemicals are a health risk factor (well, some of them are)
Fact: Norms are in place for a reason
As a customer, you will be needing to provide information to your customer or regulatory body.
Some of this information is ‘easy’ to come by, some is not.
Some is provided under confidentiality agreement by ourselves, and some directly by our supplier to you.